Casumo Casino — My Personal Experience
In this part, I’ll give you a brief overview of my betting experience in Casumo, and the first thing to say is that choosing this website for a review was definitely a good idea as I got pretty lucky. But let’s start with the beginning.
1. I made my first deposit of €30 (NZ$50) via Neteller. There are also some other depositing options, we’ll talk about them later in this review.
2. Thanks to the Casumo welcome offer, I doubled my first deposit and ended up with €60 (NZ$100) in my account.
3. I was feeling adventurous, so my choice of the game turned next to Jokerizer by Yggdrasil. It’s a fun and tricky game with high volatility and RTP rate that varies from 88% to 99% — the best suit for the mood.
4. The luck was on my side that day so soon after I won €296 which is almost 10 times more than my first deposit — not a jackpot, but quite a decent result for a short pokie round.
5. I asked for a withdrawal and everything went fine. One day later, I got the full amount to my Neteller account.
It might sound like a perfect gambling story, but Casumo is not completely flawless, to be honest. I’ll tell you a bit more about the hidden pitfalls in the next part of the review.
Casumo Casino Review — My 6 Criteria for Evaluating the Casino
If this is not the first online casino review that you read on my website, you know that I always use these 6 criteria to tell whether the casino is good or not.
Licenses and certificates
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You know that security is the first thing that I always check in any casino as I want to stay safe and protected regardless of how much money I bet — one dollar or a fortune. And the first sign of a safe casino is a license issued by a reputable institution such as the Malta Gaming Authority. This information should be clearly stated at the bottom part of the website, and if it’s not there — it’s a huge red flag.
As you can see, Casumo has a valid MGA license, which makes it closer to the title of a safe casino. The other important factors are the eCOGRA fairness certificate and the 128-bit SSL data encryption used for data protection. All things considered, it’s perfectly safe to make real money bets in Casumo.
Banking methods available
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There is one popular mistake frequently made by online casino players, especially the beginners. They only check the list of the depositing options but forget about the withdrawal ones. And when the time comes to get their wins withdrawn, they are unpleasantly surprised by the lack of convenient methods.
And this is exactly what can happen to you in Casumo where Neteller is the only payment method present both in deposit and withdrawal lists (and that’s why I chose it).
So, this is the list of depositing methods:
And this is how you can withdraw your money:
It was not a problem for me as I have the Neteller account and frequently use it, but it might be a disadvantage for the players who prefer other withdrawal methods.
Bonuses and cashbacks
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Just like many other online casinos, Casumo greeted me with a luring offer to double my first deposit up to €300.
I’m an old salt and it’s hard to throw me off with a juicy promotion, so I immediately checked the bonus Terms & Conditions. Luckily, there was nothing suspicious there and the wagering requirements of 30x seemed pretty adequate and lucrative. The list of the game weighting was also okay for me.
As you can see, pokies were the best choice in terms of bonus money used, so I started with the small bets on Jokerizer and gradually increased them until I got €296 and decided that it’s time to call it a day.
If you are a fan of bonus offers and promotions, don’t forget that reading the T&C is a must. Otherwise, you can end up with a shady bonus that you can’t use.
The choice of games
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So, the bad news about the game choice in Casumo casino is that there are only 850 of them including 60 live-dealer titles. It might sound like A LOT of games for a newbie, but it’s less than average for a seasoned player like me. The good news is that there is a convenient filter that you can use to choose exactly the game you want to play and the possibility to sort games by providers, which is always good.
Mobile compatibility
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I can’t give my verdict to a casino without testing its mobile version, as it can often be a weak point even for the best website. And as I like making bets on the go, it’s essential for me that the casino works just as good on my smartphone/tablet as it does on my PC/laptop. The graphics should be just as good, and all the functions and features should be available, including banners and filters.
I was quite impressed by the Casumo mobile version as it was absolutely immaculate. Everything worked nice and smoothly whatever device I used, so it’s a straight-A from me to Casumo.
Customer support quality
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My final step was to check how the customer support works here in Casumo, and this is where things stopped being so perfect. I decided to use a live chat and asked my question (that I just came up with, as there were no actual issues to talk about). A friendly bot informed me that I had to wait for a real person to connect to the chat, and nothing has happened for the next 15 minutes.
I must admit that I actually got the reply after 20 minutes of waiting, the customer support member was nice and responsive and my cooked-up issue was solved pretty fast, but I also have to say that such a slow speed of response is not something I expect from a reputable online casino.
Other things to know about Casumo
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We are close to the end of this review, but there are two more important things that I want to mention about Casumo.
First of all, this casino allows players to set a variety of limits to make their gambling session safer and more comfortable. If you are not sure that you can keep everything under control, you can limit the amount of time and money you are ready to spend in Casumo or even totally suspend your account.
I didn’t have a chance to try this feature as I can manage my bankroll myself, but I always appreciate when a casino promotes responsible gambling.
Gambling addiction is a problem that needs attention, so if you feel like you or someone you know might need help, here is where you can get it.
The second great thing in Casumo casino is that there is a special section aimed at new players who want to play pokies but don’t know how. Give it a try and soon you’ll know all the answer to these and other questions:
- how to play pokies and win;
- what are the popular game features;
- what is a pokie machine anatomy;
- etc.
Conclusion
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There are a lot of online casinos where you can play and win, but not all of them will let you actually get your winnings. I had no problems with withdrawing the money from Casumo, so I can say that it’s safe and fair when it comes to payouts, at least from my experience.
As for the disadvantages of this casino, there are two of them: a limited choice of games, and snail-like customer support that definitely needs a couple more members to join the team.
I hope that mentioning these two cons won’t keep Casumo managers from giving me an exclusive bonus for an honest review, and also hope that you’ll share your own experience with this casino with me if you try it.
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