Neosurf Online Casinos

Neosurf was one of the first internet payment systems, coming onto the market in 2004. Nicolas Saubie, a French citizen, created it after looking for a way to make online payments without people having to connect to their bank accounts or use their credit cards with websites. At the time, it was primarily used in the online gaming industry. Neosurf is still very popular in the gaming industry today, but has expanded to be a big player in eCommerce.

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Under the Electronic Money Regulations 2011 (reference 900677), Neosurf is registered with the UK Financial Conduct Authority as an e-money agent of Contis Financial Services Ltd. Contis is also able to conduct business under the European Economic Area as an Authorised Electronic Money Institution (number 900025).

What is Neosurf and how does it work?

Neosurf is an e-payment provider that offers anonymity when making online deposits. It also gives users the ability to make credit card purchases and cash withdrawals at their local bank machine.

Neosurf Products

There are numerous types of Neosurf payment options:

  • Cash vouchers
  • Minor vouchers
  • MyNeoSurf Card (e-wallet)
  • MyNeoSurf Debit Card
  • Pre-paid Neocash MasterCard

Cash vouchers have limitations with respect to the maximum amount of money that can be purchased on one. Minor vouchers are only available in $10 and $20 denominations and are restricted to non-adult sites only. Online payment cards and the Prepaid Neocash MasterCard will require you to open a MyNeoSurf account with proof of I.D required.

Of all the Neosurf products, their cash and minor vouchers are the only ones that provide some  anonymity when making deposits to online casino sites. It is recommended to review all of their products to see which one(s) will suit your needs the best.

 Fees and currency conversions

Depositing to your Neosurf account with any of the above methods is free, with the exception of a Neosurf cash voucher. This has a 4.5% fee. Meanwhile, is no fee to top-up a partially used voucher with another voucher, or make any online purchases. Withdrawing from your account to any Neosurf merchant is free. Cash withdrawals from your Neocash card have a 2% fee, with wire transfer fees being 1.5%.

Neosurf cash vouchers are sold in the currency of the country where it is purchased.

When purchases are made in a different currency, there will be a 2% service fee in addition to the exchange rate.


Neosurf offers its users the opportunity to (almost) completely hide their identity when making deposits to online casinos. When a cash voucher is purchased, a 10-digit alphanumeric pin code is issued to the buyer. It is through this code that the funds are accessed.

All Neosurf products feature the same 128-bit encryption as all other e-wallets and pre-paid credit cards.    

While a cash voucher is active, there are no fees to use it. When there has been no action on the card for 6 months, or the voucher was purchased one year prior, there is a monthly inactivity fee of 2€ (or currency equivalent) that is deducted from the remaining balance on the voucher.  

Neosurf Casinos Advantages

There are several advantages to using the Neosurf payment system:

  • It is able to offer a degree of anonymity when making deposits to online casinos. This is why New Zealand has ranked it as the best mobile casino payment mechanism.
  • Users can transfer funds on a cash voucher to recharge other Neosurf products.
  • With a Neocash MasterCard, punters are able to deposit and withdraw at online casinos that accept MasterCard too.
  • With a MyNeoSurf Debit Card you are able to make purchases as you would with your bank issued debit card.
  • Neosurf offers the ability to earn reward points (Neomiles) that can be redeemed for merchandise. Points are earned when depositing funds to any online casino that accepts Neosurf cards. This merchandise is ordered through their website and delivered to your address.

Neosurf Casinos Disadvantages 

While using Neosurf has many advantages, its main disadvantages are more related to the logistics of how the company is set up:

  • Neosurf has many products that it offers, which can be frustrating when trying to determine which one(s) you may wish to take advantage of. Each product has its own website, but nothing that connects them all together into one neat package.
  • Cash vouchers must be purchased from a brick and mortar store. They cannot be purchased online.
  • As the company is based in France, some of the information may only be available in French. The Neomiles site does not translate.

Neosurf Casinos – FAQ 

Can I deposit to my account with a virtual prepaid (cash) voucher or do I need a Neosurf card?

The virtual prepaid vouchers can be used. Once you are logged into your casino account you would select deposit with Neosurf and then enter the 10-digit alphanumeric code that you received when you purchased the voucher. If you have a card with funds on it, you can use that too.

Can I withdraw my winnings to my Neosurf card?

Neosurf cards do have the capability to accept online casino withdrawals. It depends if the casino has opted to use them for that purpose. The only Neosurf product guaranteed to accept your online casino withdrawal, is the Neocash card.

What is the difference between a Neosurf Cash Voucher and a Neosurf card?

Neosurf cash vouchers can only be purchased with cash from a physical store. You can deposit the funds on them with a reasonable degree of anonymity to any online casino that accepts Neosurf. The cash vouchers can be uploaded to your Neosurf card or you can transfer money to the card online from your bank, credit card or other e-wallets. Some casinos allow you to cash out to your Neosurf card. You are able to check the balance on your card from your MyNeoSurf account.

Will a Neosurf casino offer bonuses for using their vouchers?

Online casinos may offer bonuses when their clients deposit with specific pre-paid cards. These cards allow the casinos save on hefty credit card fees. Some casinos will pass these savings on to their players in the form of bonuses.

I travel between NZ and Aus quite often. Can I use NZ$ and AUD cash vouchers?

Yes. There is nothing stopping you from going to any local Authorized Neosurf Reseller in any country to purchase cash vouchers to play in that country’s currency. 

Neosurf vouchers are in pre-determined amounts, what if I want more than that?

There is no limit as to the number of vouchers that you can buy at one time. Simply, spread the amount across several vouchers.

Where can I buy Neosurf vouchers?

There are Authorized Neosurf Resellers in over 120 cities across New Zealand. They can be found in convenience stores, supermarkets, petrol stations, newsstands, tobacco shops, kiosks and internet cafes. Just look for the Payzone logo. 

Is Neosurf a trustworthy company?

Neosurf is the first choice with online gamblers in New Zealand with their top reason being that they can make a deposit without having to offer any personal or financial information.

Can I make an anonymous deposit from my Neosurf e-wallet card?

No. The only way to make a somewhat anonymous deposit is with a cash voucher.

How long do I have to wait to receive my casino withdrawal?

This depends on which method you used to make the withdrawal. If you used your MyNeoSurf  card, then you should receive your money almost immediately. Same as with other e-wallet cards. If you cashed out to your Neocash MasterCard, then you will have to wait 3-5 days.

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